Last updated: August 1, 2026

90-Day Money-Back Guarantee

Orders placed through the official SHIBU website are covered by our voluntary 90-day money-back guarantee.

You may request a refund within 90 days of delivery if SHIBU is not right for you.

To request a refund, email support@tryshibu.com with:

• your name;
• order number; and
• the email used for your order.

You do not need to return used soap bars unless our support team specifically asks you to do so.

Approved refunds are returned to the original payment method. Banks and payment providers may take 5–10 business days to process the refund.

Damaged or incorrect orders

Contact us if your order arrives damaged, incomplete, defective or incorrect.

Include your order number and photographs where reasonably possible. We may provide a replacement or refund.

Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after the order has entered processing or has been shipped.

Legal withdrawal rights

Customers may also have mandatory cancellation or withdrawal rights under applicable law.

EU and EEA consumers generally have a 14-day withdrawal right for online purchases. Certain sealed hygiene products may be excluded after the seal has been broken. Our separate 90-day guarantee may still apply.

Fair use

We may reject claims involving fraud, false information, repeated guarantee abuse, unauthorized reselling or products not purchased through our official website.

Do not send a return before receiving return instructions.

Shipping Policy

Last updated: August 1, 2026

Processing

Most orders are processed within 1–3 business days.

Processing may take longer during weekends, public holidays or periods of high demand.

Delivery

Estimated delivery times are displayed on the product page or during checkout.

Delivery dates are estimates and are not guaranteed. Carriers, customs, weather and other circumstances may cause delays.

Tracking

Tracking information will be sent when available.

Tracking may take several days to update after the shipping label has been created.

Incorrect addresses

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an error. We cannot guarantee changes after processing has begun.

Lost packages

Contact our customer-support team if your package appears lost or tracking shows delivery but you have not received it.

We may ask you to check with household members, neighbors and the carrier before providing a replacement or refund.

Customs and taxes

International customers may be responsible for customs duties, import taxes or handling charges imposed by their country.

Shipping questions can be submitted through our Contact page.

Contact Information

SHIBU is operated by MKG Enterprises, Sweden.

Email: support@tryshibu.com